Refund Policy
At VitalisseShop, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
Order Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the product and packaging. We will review your request and may offer a replacement, store credit, or refund.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare products, cosmetics, personal care products, and dietary supplements cannot be returned unless they are damaged, defective, or incorrect.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Order Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact
For questions regarding returns or refunds, please contact us through the contact information provided on our website.